Complaints Procedure

We are committed to addressing legitimate customer concerns professionally, fairly and promptly.

If you have a concern regarding an order, delivery, product or service, please contact our customer support team and provide:

• Your full name;
• Order number;
• Product name;
• A clear description of the issue; and
• Photographs or other supporting information where relevant.

We will review your complaint and aim to provide an appropriate response within a reasonable timeframe.

Where a complaint concerns a product that may be faulty, damaged or otherwise subject to consumer guarantees, it will be handled in accordance with applicable Australian Consumer Law requirements.